Posted: December 27th, 2009 | Author: Chris Norton | Filed under: Facebook, Twitter Apps, Twitter Tool | Tags: Facebook, Twitter app, Twitter Tool | No Comments »
OK I know I shouldn’t be working over Christmas but I thought this one was pretty useful. 
Now if you are a regular reader of the Tweasier blog you will know we like our pretty little Twitter apps that often do very little but look either cool or beautiful. Well this time unfortunately this isn’t one of those said apps. However, what this lacks in beauty it makes up in functionality and we definitely like useful apps too.
This app is nice and simple it syncs with your Facebook account and then syncs with your Twitter account.
Then it comes back and shows you which of your Facebook friends and on Twitter and you can connect to them. As I said not pretty but very simple and useful. Not many of my Facebook friends are actually on Twitter and those that are I already knew about but I am sure over the coming months in 2010 that as more people join Twitter this Twitter app will prove extremely useful.
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Posted: November 27th, 2009 | Author: Chris Norton | Filed under: General Twitter, Research | Tags: Facebook, Twitter News | No Comments »
A new study has found that one in three (30%) people now vent their fury at bad customer service providers on social networks like Twitter and Facebook.
To be honest I have seen similar stuff on blogs when people are treated badly by faceless organisations. I have been known to have a bit of a rant myself on my blog. I know someone who was recently treated badly on the telephone by a customer services department and when the person came off the phone they tweeted their displeasure at the situation. They included a reference to the brand in the tweet and within 15 minutes, someone had contacted them directly from that company – which was quite impressive. So it goes to show that complaining on platforms like Twitter could help resolve your customer service problems.
The article goes on:
BT has its own Twitter feed where it contacts people who ‘tweet’ negative comments about any BT services.
A member of the BT customer service team will message the customer directly and try to resolve the problem. ASOS, the online retailer, also offers a similar social media service.
I think customer service through Twitter is now a must for any large organisation which sells directly to the consumer. So if you are sick of a supplier – let your Twitter followers know about it and you never know your problem might get resolved a whole lot quicker.
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Posted: November 17th, 2009 | Author: Tweasier | Filed under: General Twitter, Twitter Users | Tags: Facebook, Finding people to follow | No Comments »
These days, there is a completely different language being spoken by people. Text speak is so 90s and now its all about social media jargon-busting to work out what people are actually on about. With so many social media platforms littering the World Wide Web, you have to wonder where it will all lead to. Right now, we’ve got millions of people saying “follow me on Twitter” and “find me on Facebook”, so what’s with all this searching people have to do? What happened to simply giving someone your email address? Now you have to find people on Facebook and oblige when someone says follow me on Twitter. Some might say this is social networking gone mad.
However, for those that use Twitter and Facebook, these phrases are perfectly normal. It almost seems natural to say “follow me on Twitter” and considering the short time Twitter has been around, Twitter-related comments have become the norm and people are used to saying them. In most cases it takes a good few years for things to catch on, but when you move to online, everything seems to be speeded up a gear. Brands work tirelessly for their taglines to catch on 
and become synonymous with the brand and product, but social media platforms seem to have it so easy. The phrase “follow me on Twitter” is so popular these days, it even returns a good few thousand searches a month in the search engines. And let’s remember, Twitter may be a social networking site, but it is also a brand, and in terms of power and brand identity, Twitter is up there with the best like Coca-Cola and McDonalds.
Who knows, it might not be long before we see celebrities endorsing the Twitter brand, just like with other big brands of the modern 21st century.
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Posted: November 10th, 2009 | Author: Tweasier | Filed under: General Twitter | Tags: Bing, Facebook, Google, Local Twitter | No Comments »
As with all social networking sites, they’re never considered local. After all, they span the globe and attract everyone from the teenage boy in the London flat to the Spanish girl eating tortillas. Twitter, quite frankly, is anything but local. But, is there a way of making Twitter local? Perhaps there is something you can do to make it seem more localised; more personal. Everything else is going local, so we have to question if there is potential for Twitter to do the same.
Consider Google for example. They used to just be a bog-standard search engine until they tried to take over the world with web dominance. Some 10+ years later and Google has cemented its position as the number 1 search engine, whilst always pushing the boundaries of search. Over the last couple of years, Google’s Local Search functionality has become a hot topic to internet boffins, and this idea of ‘localising content’ is gradually gaining pace. Google are still working on making it perfect, and competitors like Bing are rapidly trying to gain ground in the local search market. So, with this in mind, are we likely to see Twitter local anytime soon? They might not be a search engine but when you consider they’re global presence, there is significant potential here to make things a bit more localised in order to reach out to users on a more personal level.
Facebook have their own way of localising content – each Facebook member has the opportunity to create a ‘Group’ or an ‘Event’ and this, in turn, invites local people to join based on what they’re interested in. Surely there is some potential here for Twitter local functionality. At the moment, there are Twitter tools out there that allow you to find people in your own town, but what would be interesting is if Twitter actually integrated a Twitter local concept into their own social networking site. This would add a new dimension to Twitter.
So, if you want to experiment with Twitter local, there’s ways to do it, but not through Twitter itself. Perhaps the social networking site would rather keep it plain and simple, rather than try and cram opportunities and complex functionalities into it like Facebook do. Either way, Twitter’s strategy seems to be working.
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